Digital self-service on the go.
Since 2014, OKQ8 has worked with Kraftvaerk to support the company’s digital journey and assist in making it agile and customer focused with the right system set-up and organisation. The core of the OKQ8 eco system is Sitecore CMS. From that point on, we have created integrations with digital self-service solutions and services.
In the Nordic fuel retailing industry, surviving and thriving in an extremely competitive field depends on fundamental transformation to become more agile. Since 2014, Kraftvaerk has helped OKQ8 achieve this by enabling a highly successful digital transition that has enhanced growth, profitability, customer satisfaction and employee engagement. Together we have developed corporate websites, mobile applications, B2B and B2C self-service portals, an online product catalogue and an e-commerce solution.
One corporate website
Every day thousands of customers visit the strong digital platform that combines OKQ8’s Scandinavian activities. After the merger between Q8 Danmark A/S and Swedish OK-Q8 AB in 2012, there was a need to establish joined roots on one solid platform.
One popular B2C app
Thousands of customers have downloaded the OKQ8 app. Here, the customer gets an overview of the car products and services that fit their needs and their vehicle precisely.
Ongoing business projects
Insurance. Orders. Accounting. Service. CO2 emission. There is a lot to do, when a company like OKQ8 wishes to enable people in motion. Right now, we have more than 40 ongoing business projects.
"Kraftvaerk has deep technical insight, listens, executes and always follows up in spite of the fact that we have a huge development program together. We have worked with them since 2014 in a constellation with other agencies and this has been a very positive experience"
Kim Tingager, Head of Digital Business Development and Operations, OKQ8.
Every single day, OKQ8 is faced with constant pressure on fuel prices as well as retail margins. Meanwhile, the growing use of electric vehicles, set to account for as much as 15 % in many European countries by 2020, is beginning to shake up the industry. Predicting the future is impossible, but it is safe to say that the space in front of any filling station will look very different. OKQ8 meets the challenges with a strong digital roadmap to support and transform customer relationships.
How can we enable people in motion? OKQ8 found the answer in a strong digital roadmap
More digital self-service is on the way
"The platforms we have created are up and running and are already creating value for our customers, not to mention for ourselves. But we have no intention of stopping here. In fact, we have more than 40 different projects in progress right now"
Kim Tingager, Head of Digital Business Development and Operations, OKQ8
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